First and foremost among the rules necessary for living a happy and drama-free life on the internet is this:


( Read more... )

After my last couple of posts, I've been thinking and talking to my co-workers a little. I find myself in a strangely meta state of mind.

OK, I am coming at this from an odd angle, I admit. I've worked customer service in any number of thankless jobs. There's really no getting away from it. I don't think there's any position where you don't have ( Read more... )

Naturally, as soon as I posted, my friend sent me an IM pointing this little gem out. Names and emails were removed but the sentiment is golden!!!

Response from United
"The experience that [evilpuppy] describes does not reflect the way customers with disabilities - or any customer for that matter - should be treated in their encounters with any employee of ( Read more... )

This thing happened to one of my friends in California who's basically been disabled since 2004 because some jerk literally jumped on her while she was doing a back stretch and then bounced a few times for good measure. Recently she had to go on a plan to do some work related travel, and had what I can only describe as a humiliating and degrading ( Read more... )

.. however, this is still bullshit.